Unable to load today's historical data prior to login time

[proptrade13]

My NT 8 is connected to IBKR, and historical data until previous day closing time are completely fine, the problem is with today's historical data that seems unable to load data prior to my login time.
Could you please advise if this is something that I can fix through configuration?

I have tried changing below settings, but nothing fixed the gap:
* Changing NT time zone to both Eastern time & my local time UTC+7
* Changing Data series > trading hours to 24x7, 24x5, US Equities ETH, UTC+7
* Modifying time zone in the individual trading hours setting
* Changing IBKR time zone to both EST & UTC+7

Thanks

[NinjaTrader_Clayton]

Hello proptrade13,

Thank you for the message.

Please remember that Interactive Brokers does NOT provide historical Tick data. So, if this is a Tick based chart, that could explain why the gap isn't filling.

• Data by Provider

Right-click on the chart and select "Reload all historical data"

• For similar questions in the future, please make sure your pictures show the Instrument, Interval, and Horizontal time axis for us to be able to compare.
• We would normally replicate the chart on our platform to see how it loads in, but we don't have any context from this picture to know what to test.

Please perform the following test:

• Go to the Control Center > New > Chart
• Select the ES 06-24 or whatever the instrument is in your screenshot
• Make it a 1-minute chart
• Set the 'Days to load' to 5
• Make sure 'Template' in the top-right corner is set to < None >
• Set the Time frame > Trading hours > To "Default 24x7"
• Click OK to make the chart
  • Does this chart load in as expected?
  • Is the gap still there?
    • If not, how is it different from the other chart?

If the gap remains, please take an updated screenshot of the entire chart window so we can see how it is set up and then test it in our platform to see what loads in for us as well.


Please let us know if we may provide any further assistance.

[proptrade13]

Thanks for the follow up Clayton, this issue is fixed now by making time zone on both systems the same.