VPS Set-Up with ServerSpace.us

[CommonWhale]

What dependencies do I need to install to make my general-purpose VPS work with NT8?

Whenever I log in online and inside the VPS, I receive a 404 error message when logging on the Ninjatrader website.

I also get a similar message when I log in using the application inside the VPS. Everything works well when I log in on my local machine. So, I assume it's a server issue.

ServerSpace.us refers me back to NT (and states there are no restrictions from the ISP), while NinjaTrader Support sends me back to ServerSpace.us and suggests that I switch to a different VPS provider, which I prefer not to do due to pricing.

Any help would be appreciated.

[NinjaTrader_Erick]

Hello CommonWhale,

Thank you for reaching out.

If you can login on your local PC, and cannot on the VPS, then the issue would lie somewhere in the path between the VPS and the broker servers.

Unfortunately, as we are not VPS/network technicians, our troubleshooting in this regard is limited.

Have you considerred maybe acquiring a VPN through the VPS?

Or having them change your IP location? Or have them give your a static IP?


The only troubleshooting steps we have are unfortunately for PC's as you would need access to the settings below, that you may not have access to on the VPS:

This error most commonly occurs when NinjaTrader is unable to communicate with the servers due to it being blocked by another program, or there is an issue in the path between your computer and the appropriate servers.

Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader.
In some cases the modem/router has built-in software that prevents the connection to be established.
It is common with a software update, for Windows Defender to block the app again, so please make sure exceptions for NT8 are added to any anti-virus or firewall you may have.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are using a VPN, please turn it off and try connecting again.
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for these folders:
  • C:\Users\<your username>\Documents\NinjaTrader 8
  • C:\Program Files \NinjaTrader 8
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.

In any case, unfortunately, switching VPS providers would be the only alternative if your VPS cannot provide further assistance after exhausting all the above steps.

[CommonWhale]

ServerSpace.us tech support recommend that I provision a new VPS and that worked. Their VPS located in NJ doesn't recognize Ninjatrader, so I chose Toronto.

This info may help others in a similar situation with their VPS.

[QuantVPS]

When running NinjaTrader on a VPS, it is best to go with a provider who specializes in running this software.

If you encounter issues again, reach out to our live chat available 24/7 at www.QuantVPS.com