Strategy running live ran through Stop Loss and lost too much

[samish18]

I was running a strategy live (with stop losses) and it took a position that ran well past the stop loss.

[NinjaTrader_Clayton]

Hello Samish18,

Thank you for the message.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:

• Email: orders[AT]NinjaTrader[DOT]com

The forum is a publicly facing location and it would be better to write to our support email directly any time you have questions about an order as we would need your Log and Trace files along with the Order ID of the trade in question to investigate things further.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Enter a subject pertaining to your questions
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include the Order ID, Instrument, Account, Date, and Time the order happened so we can investigate it further
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

However, since you were using an automated NinjaScript Strategy to submit and modify these orders, you will need to reach out to the developer of the strategy and ask them why it didn't exit the position at the expected location.

• If the orders were being placed by the user manually using the default NinjaTrader order entry buttons, then our support team would be able to provide further help and investigation.
• But, since the orders were placed by an automated 3rd party add-on software, it was responsible for opening and closing the orders. If the Add-on software isn't closing the orders like it is supposed to, you would need to ask the developers of that add-on software why and what needs to be done to make it work as expected moving forward.
  • 3rd Party Disclaimer

Please let us know if we may provide any further assistance.

[elirion]

hi @NinjaTrader_Clayton

For users who are using Tradovate as broker, can we send email to [email protected] for help ? Since Tradovate belongs to NT now.

[NinjaTrader_Clayton]

Hello elirion,

Thank you for the message.

You will always want to reach out to your broker, evaluation provider, or the company that is providing your account any time you have questions about an order or the account.

The thing to remember is that "Tradovate" is also a connection technology and many users don't have an actual account from the "Tradovate" brokerage.

• They are simply using the "Tradovate" connection technology.

So, if you have an actual brokerage account with Tradovate itself, then yes, you can reach out to the Orders[AT]NinjaTrader[DOT]com email.

If you have a Tradovate-based connection like a Tradovate-based Apex account, that is being provided by Apex and the user would need to reach out to Apex's support team instead.


Please let us know if we may provide any further assistance.

[elirion]

Hello elirion,

Thank you for the message.

You will always want to reach out to your broker, evaluation provider, or the company that is providing your account any time you have questions about an order or the account.

The thing to remember is that "Tradovate" is also a connection technology and many users don't have an actual account from the "Tradovate" brokerage.

• They are simply using the "Tradovate" connection technology.

So, if you have an actual brokerage account with Tradovate itself, then yes, you can reach out to the Orders[AT]NinjaTrader[DOT]com email.

If you have a Tradovate-based connection like a Tradovate-based Apex account, that is being provided by Apex and the user would need to reach out to Apex's support team instead.


Please let us know if we may provide any further assistance.

thank you very much, appreciate it