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Unhandled exception: cannot access tmp file. Have tried everything

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    Unhandled exception: cannot access tmp file. Have tried everything

    Using latest version of Nt8. When trying to import addon script I guess this message:
    Click image for larger version

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    I have tried every conceivable fix, includi8ng a completely clean install (deleting all Nt8 folders everywhere). Removed antivirus and any background apps.

    On a perfectly clean and new install this persists from the start. nT8 tech support says there is another process on my PC that is accessing the NT8 folder.\

    Does anyone have any ideas what that could be?

    #2
    Hello cmv727,

    Thank you for your forum post.

    It looks like it's trying to access the \tmp file and unable to.


    Please contact our technical support team at platformsupport@ninjatrader[dot]com.


    Thank you!
    Luis H.NinjaTrader Customer Service

    Comment


      #3
      I have done that and after following every instruction they provided, I was advised it is not a problem NT can support - suggesting is a problem with my computer/Windows. I posted here to see if anyone has had the same problem and may have found a solution.

      Comment


        #4
        Hello cmv727,

        I'll leave this thread open to other users in case they want to provide input.

        If you are unable to get this resolved we recommend reaching out to a trusted PC technician.


        Thank you!​
        Luis H.NinjaTrader Customer Service

        Comment

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