Tick counter freezing

[burtoninlondon]

Hello,

I have recently starting using tick charts and I have added the default tick counter indicator to my chart. I am noticing that the tick counter freezes every so often and I have to flip to a different instrument and back for it to reset.

Is this a known issue? If so, are there any fixes?

Thanks,

Neil

[NinjaTrader_Erick]

Hello burtoninlondon,

Thank you for reaching out.

Generally, when we see the behavior you describe, it is because the user's PC clock is out of sync.

Before proceeding with more troubleshooting, let's synchronize the PC clock to see if the problem persists afterwards.

You may use the steps below to sync your PC's internal clock that NinjaTrader's Charts use for its timestamps.

• Shutdown NinjaTrader
• Right-click on the clock in the lower-right corner of your desktop
• Select "Adjust date and time"

For Windows 10, select 'Date, Time, and regional formatting' > 'Additional date, time, and regional settings' > 'Set the time and date'

• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and click "Update".
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

For Windows 11, select Sync Now under Additional Settings. We would also recommend enabling your computer to set the time and the time zone automatically if they are not already enabled.

After updating the PC clock, reopen NinjaTrader, then right-click in the Chart and select "Reload All Historical Data".

Please let us know if you continue to experience the same after this, or if you have any other questions.