Rithmic Logon Error on new PC

[agw73]

Good afternoon!

I just bought a new machine and was getting all of Apex/NT8 setup installed and I've now run into an issue with connecting to my Rithmic account in Ninjatrader. I can log on to Rithmic by itself just fine, but in NT8 I get the "Please check your account connection parameters and internet connection (Logon failed)" message.

I saw on an older post an admin noted that a previous user who had this error was being blocked because windows update changed his "Machine ID." Is this something that can be fixed for me by NT staff?

Thanks!

[NinjaTrader_ChristopherJ]

Hello agw73,

Thank you for posting.

Please go to Connections->configure->Remove you current connection->Restart NinjaTrader->Recreate your connection->Confirm Apex is selected from the System drop down in your connection settings and test again.

Please let me know if the issue persists after this procedure.

[agw73]

Hi Christopher --- that indeed work. Thanks for the quick help!