Ninjatrader will not connect

[samish18]

I have a live account and when I open up the platform, my connection is stuck on the yellow circle that states it is connecting.

[NinjaTrader_Erick]

Hello samish18,

Thank you for reaching out.

If the connection is hanging in Yellow when connecting to a Live NinjaTrader Brokerage account (*NOT Rithmic):

You may rename your database to resolve this item using the following steps:

• Shutdown NinjaTrader, and navigate to the Windows File Explorer (Windows Key + E)
• Go to the Documents/NinjaTrader 8/db folder
• Right-click on "NinjaTrader.sqlite" and rename it to "NinjaTrader OLD.sqlite"
• Here is a reference video: https://app.screencast.com/ffpxQ063SjZq9

When you restart NinjaTrader, a fresh database file will automatically be created by the software. Try connecting and testing if it remains in yellow.

Unfortunately, the following items stored in the old database will be lost - custom Trading Hours templates, custom Instruments/Instrument Lists, historical trade execution data, and saved Strategy Analyzer backtest results

To prevent running into situations where you can potentially lose important data, we advise running regular backups via the built-in Backup feature in NinjaTrader.

Please let us know if we can be of further assistance.