recurrent nt disconnections.

[rtwave]

people with nt,



i started trading an automated strategy with real funds in march of 2024 and the nt systems have suffered disconnections too many times.



below i share some lines in the logs that inform about this. all these correspond to the last 10 days or so, however, on the 5th of march of 2024 a disconnection took place which cost me money as the the platform will disable the strategies and flatten all positions.





Time Category Message
2024-03-24 14:26:00 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-014.ninjatrader.com


Time Category Message
2024-03-26 05:00:20 Connection ninjatrader continuum main: Primary connection=Connected, Price feed=Connection lost


Time Category Message
2024-03-26 05:00:30 Default Strategy 'strategy' lost price connection for more than 10 seconds and will be restarted.



Time Category Message
2024-03-28 16:44:48 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-004.ninjatrader.com


Time Category Message
2024-04-02 10:15:57 Default Strategy 'strategy' lost price connection for more than 10 seconds and will be restarted.




i'm positive that it is a problem exclusive to nt as i am renting a fantastic server in europe and i do receive the disconnection audio alerts that nt generates without issue. this means that the server has no problems whatsoever.


¿what can nt comment on these issues? ¿will this be ever resolved?

[NinjaTrader_BrandonH]

Hello rtwave,

Thanks for your post.

The connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader and is subject to the internet connection, PC settings, and anti-virus/firewall. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Common reasons that contribute to connection instability are:

• Distance from local computer to the connection servers
• Connection through a mobile hotspot (high latency)
• Connecting through Wifi (connecting wirelessly contributes to latency)
• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.

To troubleshoot this, I recommend the following steps:

• Unplug your internet modem, and (if a separate device) router for at least 60 seconds, and also restart the Computer
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
• If you are not already and the option is available to you, I highly recommend connecting to the internet using an ethernet cable. Wireless connections are significantly more unreliable
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection to address: cqgtrader.com. An issue of connectivity may exist on their end
• If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers

For any other questions that may arise regarding losing connection, please write in to platformsupport[at]ninjatrader[dot]com.

[bltdavid]

i am renting a fantastic server in europe

Have you tried renting a server located in Chicago?

[Vendor_NT_Mobile]

people with nt,



i started trading an automated strategy with real funds in march of 2024 and the nt systems have suffered disconnections too many times.



below i share some lines in the logs that inform about this. all these correspond to the last 10 days or so, however, on the 5th of march of 2024 a disconnection took place which cost me money as the the platform will disable the strategies and flatten all positions.





Time Category Message
2024-03-24 14:26:00 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-014.ninjatrader.com


Time Category Message
2024-03-26 05:00:20 Connection ninjatrader continuum main: Primary connection=Connected, Price feed=Connection lost


Time Category Message
2024-03-26 05:00:30 Default Strategy 'strategy' lost price connection for more than 10 seconds and will be restarted.



Time Category Message
2024-03-28 16:44:48 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-004.ninjatrader.com


Time Category Message
2024-04-02 10:15:57 Default Strategy 'strategy' lost price connection for more than 10 seconds and will be restarted.




i'm positive that it is a problem exclusive to nt as i am renting a fantastic server in europe and i do receive the disconnection audio alerts that nt generates without issue. this means that the server has no problems whatsoever.


¿what can nt comment on these issues? ¿will this be ever resolved?

We specialize in Chicago servers and have thousands of daily active users. We can help you with your connections, send us an email to [email protected] for a discount and view our website for our <1ms Chicago VPS and Dedicated Server specs..

[rocker84]

people with nt,



i started trading an automated strategy with real funds in march of 2024 and the nt systems have suffered disconnections too many times.



below i share some lines in the logs that inform about this. all these correspond to the last 10 days or so, however, on the 5th of march of 2024 a disconnection took place which cost me money as the the platform will disable the strategies and flatten all positions.





Time Category Message
2024-03-24 14:26:00 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-014.ninjatrader.com


Time Category Message
2024-03-26 05:00:20 Connection ninjatrader continuum main: Primary connection=Connected, Price feed=Connection lost


Time Category Message
2024-03-26 05:00:30 Default Strategy 'strategy' lost price connection for more than 10 seconds and will be restarted.



Time Category Message
2024-03-28 16:44:48 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-004.ninjatrader.com


Time Category Message
2024-04-02 10:15:57 Default Strategy 'strategy' lost price connection for more than 10 seconds and will be restarted.




i'm positive that it is a problem exclusive to nt as i am renting a fantastic server in europe and i do receive the disconnection audio alerts that nt generates without issue. this means that the server has no problems whatsoever.


¿what can nt comment on these issues? ¿will this be ever resolved?

did you solve it? I've had a lot more disconnections over the last two months and this week it's a real disaster, NT just goes red and won't reconnect