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Interactive Broker connections issues

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    Interactive Broker connections issues

    For some reason my IBK connection no longer updates my charts when it previously worked fine. I have a series of LSE listed ETFs that I analyse in NT8. IBK connects fine and I can get historic data but the chart won't load and show the current price. I have tried a number of NT8 versions and using IBK Trader Workstation v 10.23.2a.

    Can you suggest what I can do to resolve this issue.
    Attached Files

    #2
    Hello VDMTrader,

    Thank you for the message.

    Please make sure you are using NinjaTrader 8.1.2.1. Go to the Control Center > Help > About

    If you are not on this version, then please use the steps below to update your platform and test again.
    • Login into your NinjaTrader Account Dashboard
    • Click "Download" in the bottom left-hand corner of the sidebar
    • Select "Download" in the "Most Recent Release" section
    • Once the installation is downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
    After completing the installation, you can log into the platform using the same username and password as your NinjaTrader Account Dashboard.
    • Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.
    • A visual walkthrough of the update process may be found here in our Help Center.

    Reconnect to the Interactive Brokers connection and check if the charts are loading in.


    If the behavior continues, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:
    • Within NinjaTrader, go to the Control Center > Help > Email Support...
    • To: Set this to "Platform Technical Support"
    • Subject: Copy and paste the Forum URL
    • Attach: Attach a file, picture, or compressed file to share multiple files/pictures
    • Body: Include any other information you would like to share on the situation
    • Make sure 'Log and Trace files' is checked to include the requested files
      • Send the email

    Please let us know if we may provide any further assistance.

    Clayton G.NinjaTrader Customer Service

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