NT Won't Startup, Unresponsive, No Error Messages

[ramesh365]

I tried starting NT8 in both Normal and Safe mode but was unresponsive and generated no Error messages. Running APEX PA accounts with Rithmic data. Suggestions?

[NinjaTrader_Jason]

Hello ramesh365,

I suggest to try an uninstall/reinstall of NinjaTrader Desktop.

You will save all settings and data including your charts and indicators. They are saved at Documents-->NinjaTrader 8 which is not deleted when you uninstall NinjaTrader in Windows.

• Reboot your computer
• Uninstall NinjaTrader 8 via Windows start menu-->Settings-->Apps.
• Download and install NinjaTrader 8.1.2.1 as per the link below.
• https://support.ninjatrader.com/s/ar...on-NinjaTrader

If the issue remains, please follow the steps below to manually attach your log and trace files in an email.

• Open the Windows File Explorer (hotkey = Windows key + E). Then navigate to the "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to platformsupport[at]ninjatrader[dot]com.
• Put "Att Jason, 04288951" in the Subject field of the email.
• Once complete, you can delete these compressed folders.