Btcusd

[Creamers]

Hi,

I have a strange error when I want to place a sim order on the coinbase connection and the btcusd chart.
It says there is no market data available to drive the simulation engine


I already did this:
1. First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
2. Next, reset your instruments by navigating to the Control Center > Tools > Database Management
3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
4. Lastly, restart NinjaTrader for the changes to occur

after starting ninjatrader again it still occors. See attachment for log

[NinjaTrader_Jason]

Hello Creamers,

I'm not able to reproduce this when I test it on my end (see screenshot).

Can you please send me an email from within NinjaTrader Desktop as per the instructions below, so I can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04286679" in the "Subject" field
• Under 'Please enter any information that you feel will help us resolve your inquiry', please enter some text.
• Make sure 'Log and trace files' is enabled
• Click Send

[Creamers]

Filled in everything, but that this appears.
When looking at the log and trace file manually I don't see any other strange things but the messages like in the screenshot. Though sim on ES or other instruments work just fine. Live order also on ES for example.

[NinjaTrader_Jason]

Can you please follow the steps below to manually attach your log and trace files in an email.

• Open the Windows File Explorer (hotkey = Windows key + E). Then navigate to the "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to platformsupport[at]ninjatrader[dot]com.
• Put "Att Jason, 04286679" in the Subject field of the email.
• Once complete, you can delete these compressed folders.

[Creamers]

I found this when opening the dome price ladder. I need to keep pressing the Center button to even see something. I catched a screenshot when centered.