Ninja trader is not connecting with apex

[Only Juanpa]

do not know what´s going on pls help

[NinjaTrader_Clayton]

Hello Only Juanpa,

Thank you for the message.

We were made aware of an outage with Apex's servers this morning that was causing their users to lose connection and not be able to connect.

• If you want more information on that, you will need to reach out to Apex's support team directly
• Apex is a separate company from NinjaTrader with their own Account System and Support team.

This should be resolved by now.

Please restart your NinjaTrader platform and then try connecting again.


If you are still unable to connect, please reach out to Apex's support team directly and verify that everything is working as expected and then try connecting again.


If you are still unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.