Unable to re-establish the connection. (Panic)

[memonic]

Hello to all.
The platform generates an error that desconnect from live data.



Sometimes the program can reconnect, sometimes cannot.

the parameters that im using on connection loss are



Any sugerences to avoid panic disconnestion.

I would like to continue the connection until live data start again.

[NinjaTrader_ChristopherJ]

Hello memonic,

Thank you for posting.

The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. This usually happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.

I have also provided additional steps you may take to troubleshoot your connection losses:

• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• Turning off any VPN Network Software
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let us know if we may be of further assistance.