Nijatrader will not start after crash

[fredfred]

my PC and Ninjatrader crashed and will now not start after double clicking on the icon.

I tried a ninja repair and that did not work, so I tried a re-install and that has not work either.

Any ideas how I can get Ninjatrader working agian ?

Thank you

[NinjaTrader_ChristopherJ]

Hello fredfred,

Thank you for posting.

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Thanks in advance.

[fredfred]

Files sent with thanks