Problem with the trading platform

[Ghazi]

Welcome
I'm having a problem with the Ninja Trader platform. It has become broken and unable to work after recent Windows 11 updates.

[NinjaTrader_Kimberly]

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files. Please attach the files to an email to [email protected] so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item for you.

[Ghazi]

Files were sent by email
Thanks for the quick answer

[Ghazi]

Thank you very much for your cooperation
I inform you that the issue has been resolved based on your instructions and by following the same steps you mentioned to me in the email.
Thank you again

[NinjaTrader_Zachary]

Hello Ghazi,

Thank you for your response.

Glad to hear you were able to resolve the problem!

Have a wonderful day!