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NinjaTrader Desktop will not open

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    NinjaTrader Desktop will not open

    I have been running NinjaTrader on my Windows 11 laptop for 4 months with no issues.
    This morning, when I open the NinjaTrader icon, the Welcome/Logon screen appears as normal.
    I click on the "Sign on with Google" link and then choose my Google account.

    I am taken back to the Welcome/Logon screen and the software never opens.

    I have tried uninstalling and reinstalling NinjaTrader.

    Here are the contents of the trace file

    ******************* Session Start (Version 8.1.2.1) *******************
    2024-02-14 08:42:56:654 Google Authorization Error:
    <html><head>
    <meta http-equiv="content-type" content="text/html;charset=utf-8">
    <title>502 Server Error</title>
    </head>
    <body text=#000000 bgcolor=#ffffff>
    <h1>Error: Server Error</h1>
    <h2>The server encountered a temporary error and could not complete your request.<p>Please try again in 30 seconds.</h2>
    <h2></h2>
    </body></html>

    Could you please assist?

    Thank you!​

    #2
    Same exact problem here this morning.

    Comment


      #3
      Having the same issue!

      Comment


        #4
        Same issue with me. Any help here?

        Comment


          #5
          Same issue. I successfully Login.

          But the Login Window hangs there.

          I can close the login window and try again.

          But I can't use Ninjatrader when it won't let me pass this login window.

          Support Please Help!

          Comment


            #6
            Same issue here.

            Comment


              #7
              Oddly enough, it never shows up with the "Live" and Sim" choice before booting up.

              Comment


                #8
                Hello,

                Thanks for writing in and for using NinjaTrader!

                We are currently investigating some reports that users are having trouble getting signed in to the Desktop platform using Google sign-in. Once we have any additional information or have resolved the problem, we will follow up to confirm.

                Thanks in advance for your patience; our apologies for any inconvenience.​
                Brandon H.NinjaTrader Customer Service

                Comment


                  #9
                  Yo it's 9:47 and we still can't log in.

                  Comment


                    #10
                    Hey, same issue, what´s going on, i´ve tried many times to log in with google and don´t let me...

                    Comment


                      #11
                      Hello? we still cant get in, what is going on?

                      Comment


                        #12
                        Impossible to open NT8, I have uninstalled and reinstalled. After validating the connection nothing happens......

                        Comment


                          #13
                          Hello,

                          Thanks for your notes.

                          The NinjaTrader Development team is currently investigating the Google-sign in behavior to implement a fix for this.

                          Once the Development team is finished investigating this matter and solved the problem I will update this forum thread to confirm.

                          Thanks for your patience.
                          Brandon H.NinjaTrader Customer Service

                          Comment


                            #14
                            Hello.

                            It's been 32 minutes into market and still Nothing. What's going on?
                            Can't you Implement a regular UN/PW Sign in for Sign-in with Google Accounts?
                            Last edited by YliApru; 02-14-2024, 09:06 AM.

                            Comment


                              #15
                              This is unacceptable to be honest. Can't log in through google - somehow able to log in thru UN/PW but no accounts connect.

                              Comment

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