NT8 - Unhandled exception: Value cannot be null

[westworld]

Hi there,

NT8 was working yesterday, and today I am getting this message and it closes NT8 with no option to make a single click on the platform:



How can I fix this issue?

Thanks!

[NinjaTrader_Kimberly]

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.


Please follow the steps below to manually attach your log and trace files. Please attach the files to an email to [email protected], including “ ATTN Kimberly H” in the subject line and a link to this forum post in the message body, so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item for you.