Stop Loss Wasn't Triggered

[AttiM]

Hi,

My ATM strategy Stop Loss wasn't triggered. What could be the reason?

Thanks,

[NinjaTrader_Spencer]

Hello AttiM,

Thank you for your post.

If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

Please reach out to us at support[AT]ninjatrader[DOT]com with the following information:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on the screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Then please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to the email.
• Once complete, you can delete these compressed folders.

[AttiM]

Thanks, I'll send the info the support