Need Help..! Error message: Unhandled Exception

[Mykro]

Hello,

This morning I fire up Ninjatrader and immediately I get this error message, and there is no money in my account,,!! All zeros..!!.
Brokerage knows about it, I called them first...



Thanks Michael

[Mykro]

Hello,

This morning I fire up Ninjatrader and immediately I get this error message, and there is no money in my account,,!! All zeros..!!.
Brokerage knows about it, I called them first...



Thanks Michael

NinjaTrader unusable.. Keeps crashing with the same error message..

[NinjaTrader_Erick]

Hello Mykro,

Thank you for your message.

So we can further diagnose your system, please start NinjaTrader in Safe Mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

, To enable Safe Mode, you can use the following steps:

• Shut down NinjaTrader.
• Click on the Windows Start Button
• Search for and Launch NinjaTrader (Safe Mode)

*Is it able to open in Safe Mode?

*If you are able to bring up the Control Center in Safe Mode? can you open charts, etc? Please test further by closing NinjaTrader and then attempting to start it up normally once more.

Does the same behavior occur?

I look forward to your reply.

[Mykro]

Hello Mykro,

Thank you for your message.

So we can further diagnose your system, please start NinjaTrader in Safe Mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

, To enable Safe Mode, you can use the following steps:

• Shut down NinjaTrader.
• Click on the Windows Start Button
• Search for and Launch NinjaTrader (Safe Mode)

*Is it able to open in Safe Mode?

*If you are able to bring up the Control Center in Safe Mode? can you open charts, etc? Please test further by closing NinjaTrader and then attempting to start it up normally once more.

Does the same behavior occur?

I look forward to your reply.

Erick,

I booted into Windows Safe Mode.. Upon Login to Ninjatrader I get this message: "Invalid URL: The format of the URL could not be determined" Ninjatrader did not startup.. I booted back into Windows once again and logged into Ninjatrader again and received the Unhandled Exception Error as before..

Thanks Michael

[NinjaTrader_Erick]

Hello Michael,

Thank you for your message.

It seems there are various issues at play here.

The "URI" error, in general, is solved by updating to the latest version of NT8 (8.1.2.1)

And if that does not resolve it, it then comes down to Firewall/Security/Local Network settings.


First, you can verify what version you are on by going to the Help tab and clicking on "about"

Can you send me a screenshot of what you see in this window so we can confirm.

If you are on any version less than "8.1.2.1"

To update to the latest version of NinjaTrader Desktop please follow the steps below.

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Next select "Download" in the "Most Recent Release" Window in the main screen
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

After the installation package is completed you will be able to log into to the latest version of NinjaTrader Desktop with the connection guide linked below:

.Connecting in NinjaTrader Desktop


If you still cannot login after this, please let us know.

Let us know if we may be of any further assistance.

[Mykro]

Hello Michael,

Thank you for your message.

It seems there are various issues at play here.

The "URI" error, in general, is solved by updating to the latest version of NT8 (8.1.2.1)

And if that does not resolve it, it then comes down to Firewall/Security/Local Network settings.


First, you can verify what version you are on by going to the Help tab and clicking on "about"

Can you send me a screenshot of what you see in this window so we can confirm.

If you are on any version less than "8.1.2.1"

To update to the latest version of NinjaTrader Desktop please follow the steps below.

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Next select "Download" in the "Most Recent Release" Window in the main screen
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

After the installation package is completed you will be able to log into to the latest version of NinjaTrader Desktop with the connection guide linked below:

.Connecting in NinjaTrader Desktop


If you still cannot login after this, please let us know.

Let us know if we may be of any further assistance.

Erick,

I installed the new version 8.1.2.1 at the beginning of Dec.

Michael

[Mykro]

Erick,

I installed the new version 8.1.2.1 at the beginning of Dec.

Michael

Erick,

If you would please, send me a link to re-install NJT8. A fresh install should fix the problem..

Thanks

Michael

[NinjaTrader_Erick]

Hello Michael,

Thank you for your message.

Thank you very much for reaching out.

To rule out that there are issues with your core files/NinjaTrader Installation, I recommend you try a platform repair first, and if this does not resolve it, then you would want to try installing NT8 "clean".

1. To complete a repair, do the following:

• Shut down NinjaTrader 8
• Go to your computer's Control Panel > Programs & Features (Note: search for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test for this behavior again. If the issue persists, proceed to step 2.

2. You may follow the steps listed below to completely uninstall and reinstall NinjaTrader clean, and then transfer your custom information to the new installation if you wish.

• Close all running applications.
• Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.

Then reinstall

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

This will now be a "brand new" platform when you launch it.

Please launch, login, and connect. Open a chart to see if it is loading properly.


If everything works, you may follow these steps to reimport your old, custom information to the new installation if you wish.

First, shut down NinjaTrader, then open the new 'NinjaTrader 8' Documents folder in one window, and the 'NinjaTrader 8 OLD' folder in another (right-click > Open in New Window).

In the new 'NinjaTrader 8' folder, rename the 'workspaces', 'templates', and 'bin' folders to 'workspaces NEW', 'templates NEW', and 'bin NEW'Next, copy/paste the existing 'workspaces', 'templates', and 'bin' folders from the 'NinjaTrader 8 OLD' folder into the new 'NinjaTrader 8' folder.

Please note that if the issue is re-introduced when you copy over your custom files, the issue would point to a possibly "corrupt" workspace or custom scripts affecting platform functionality.

Please let us know if you have any other questions.