I am experiencing Kinetickj Connection losses and, what's important, data delays.
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Partner 728x90
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NinjaTrader
KINETICK DELAYS and Connection Losses Tuesday, 10 am EST, 16pm Berlin Time
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Hello Trader108,
Thank you for your post.
We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.
The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.
Common reasons that contribute to connection stability are:- ISP issues
- Hardware firewall changing IP addresses frequently
- Dynamic IP addresses changing frequently intraday. This usually happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
- Broker/market data servers may be experiencing temporary downtime
- Ensure that your computer is not turning off your Network Adapter to conserve power:
- Restart NinjaTrader
- Right-click on your Start button
- Select 'Device Manager'
- Expand 'Network Adapters'
- Right-click on your Network Adapter and select Properties > Power Management
- Uncheck 'Allow the computer to turn off this device to save power' option
- Click 'OK' to save the changes
- Do this for all Network Adapters
- Clear your DNS
- Open the Command Prompt
- In the command prompt, run this command: ipconfig /flushdns
- Turning off any VPN Network Software
- If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
- Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
- If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.
Spencer F.NinjaTrader Customer Service
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