Charts load, Strategies do not

[timmbbo]

Hi there, after shutting down NT, rebooting my machine, and restarting NT, my strategies will not load.

Upon selecting a workspace, it will load the proper charts' however, all of the strategies I had configured in this charts are not there. I've loaded from my primary workspace file, and my backup workspaces, and I get nothing. Inspecting the workspace XML file, the <Strategies> are specified, so I know they strategies are there. Furthermore, I can create a new chart and configure a strategy to that new chart, and it works.

I've loaded hundreds of strategies into my charts, so the prospect of losing them is daunting. Your thoughts on how to diagnose?

Thanks,

[Conceptzx]

There was a reply to a post I made recently about something similar. certain things (timeframes in my case) will never save the way NT8 is written. Always check over your settings after a restart.

[NinjaTrader_Clayton]

Hello timmbbo,

Thank you for reaching out.

This is a little bit of a workaround, but if you have a backup file from recently, you could copy and convert it to a .zip file and manually pull the database file out and replace the one currently in the platform.

• Close NinjaTrader
• Find the backup file > Right-click on it > Copy > and Paste it to create a duplicate
  • Now, you need to be able to see the File Extensions. If you don't see them, turn them on under the File Explorer > View settings. Do an internet search if you aren't sure how to reveal these.
  • Right-click on the copy of the backup file > Rename > Change the file extension to .zip > Click Yes, you want to change the file type
• Right-click on the .zip file and Uncompress it
• Open the uncompressed backup folder > db > Right-click and Copy the "NinjaTrader.sqlite" file here
• Go to Documents > NinjaTrader 8 > db > Paste it into this folder > Click "Replace" to replace the old database file that is there.
• Reopen NinjaTrader and test if the strategies are back

Moving forward, you will want to ensure your NinjaTrader platforms are all using version 8.1.2.1. Go to Control Center > Help > About, if you are not on this version, please use the steps below to update your platform:

• Login into your NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Select "Download" in the "Most Recent Release" section
• Once the installation is downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

After completing the installation, you can log into the platform using the same username and password as your NinjaTrader Account Dashboard.

• Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.
• A visual walkthrough of the update process may be found here in our Help Center.

If the strategies are still not loading after the steps above, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[timmbbo]

Clayton, thanks for the innovative solution. Unfortunately, I'm not able to uncompress the zipped XML file. I get the error message of an invalid file. Your thoughts on how to proceed? Thanks,

[NinjaTrader_Clayton]

Hello timmbbo,

Thank you for the update.

Please send the backup file, before renaming the extension, to our support team directly so we can try doing the steps and see if the same thing happens to us.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach the backup file
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your email and resolving your inquiry.