NT8 crashing since market opened and I went back to live data

[Conceptzx]

getting this message before NT8 forces a shutdown. I had a seemingly corrupt historical data issue, I cleared the historical data and cache, but the issue persists. I am running 8.1.2.1 I've tried using a gateway connection and regular Rithmic connection, It's even there in safe mode as well. I've tried reinstalling NT8 to no avail.

[NinjaTrader_Clayton]

Hello Cnceptzx,

Thank you for the message.

Please use the following steps to rename the database file so NinjaTrader automatically creates a new one:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file

Reopen NinjaTrader, sign back in, and test if the behavior continues.

Please let us know if we may provide any further assistance.

[gablebriggs22]

I have had this same exact issue multiple times within the last month and have talked to many people who experience the same issue. Why doesn't ninjatrader create a version on ninjatrader that is robust and wont get corrupted so much? I have ended up having to delete my sqlite file multiple times and unless im backing up every single day, I lose configured strategies. Or is there a way to prevent this from happening over and over?
Thanks

[NinjaTrader_Clayton]

Hello gablebriggs22,

Thank you for the message.

If you keep facing this behavior, then please reach out to our support team directly with your log and trace files so we may help you investigate things further.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Enter a relevant subject
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.