Charts crashing during live execution

[jflaggs]

I'm running the same strategies that I run every week and suddenly my charts are freezing up. The only thing thing that I've noticed that is different is that I have this startup error message in my log. However, none of the strategy instance IDs correspond to the strategy instances that I'm actually running. Could this be causing my charts to freeze up?

[NinjaTrader_Clayton]

Hello jflaggs,

Thank you for the message.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your email and resolving your inquiry.

[jflaggs]

What information is sent in the log and trace files when doing this?

[NinjaTrader_Clayton]

Hello jflaggs,

Thank you for the message.

The Log and Trace files contain a variety of information.

If you'd like to look, you're more than welcome to open the files on your own computer and see what is contained within them yourself.

• DO NOT edit the log or trace files before sending it to us as you may remove the bit of information that provides insight.

If you want further help and support from NinjaTrader support, please follow the steps above as previously requested.