new sim accounts vanish

[nico0702]

Hey, I have been trying to create a first sim acc. After I created one the system tells me to disconnect and reconnect. When I did so the account is no longer visible, however when I try to create another one with the same name as the previous one it tells me there is already an existing one with this name... okay and where? I have not subscibed to market data yet and didn't deposit any money on the account. I wanted to try the system out first.

[NinjaTrader_Kimberly]

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files. Please attach the files to an email to [email protected]

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item for you.

[vaxtro1]

I am having this same problem.