^VIX ^SP500 not working in market watch or real time.

[NickyD]

My data subscriptions lapsed over New Years, but I renewed them yesterday.

Yesterday after renewing, ^VIX & ^SP500 worked once, but now today they aren't working. I'm using Continuum, getting the following error in the log... Any idea what is wrong here? I'm under the impression that the CBOE package with Continuum is all that is needed. I've disconnected & restarted, didn't fix it.



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^VIX historical works:

[NinjaTrader_Spencer]

Hello NickeyD,

Thank you for your note.

From the screenshot, it looks as though the CBOE was for September of 2022 which isn't active anymore.

I would ensure that the CBOE is current from the Client Dashboard.

[NickyD]

The screenshot I took is from the page your link goes too...it's listed as an active subscription, though as you point out, it does say Sept 22.


Here's my payment info from yesterday from the billing history page confirming I paid for it.

[NinjaTrader_Spencer]

Hello NickyD,

Please follow the steps below to manually send your log and trace files so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email to support [AT] ninjatrader [DOT] com
  • Please include 'ATTN Spencer' in the Subject line and a link to this forum post in the body of the email
• Once complete, you can delete these compressed folders.

[NickyD]

I sent the requested files.

[NickyD]

FYI - Now that I see the timestamps on the purchase of the CBOE subscription, my comment that it was working yesterday appears incorrect. I would have been looking at historical data since it was after the close.