How to fix the big gap in data on chart

[HilltopQatLeaves]

I'm brand-new to NinjaTrader but I've unsuccessfully located a solution to this problem.

I'm using the NT8 desktop on simulation (on Parallels 19). When I open the chart, there is a large gap between the last time I opened the chart and current price. I've attached a screenshot comparing this to Tradingview.

I've posted a screenshot of NQH to show this. Perhaps I'm missing something obvious. I've tried restarting the program and resetting the instrument - but to no avail

Grateful for any assistance on this

Thanks!

[NinjaTrader_Erick]

Hello HilltopQatLeaves ,

Thank you for reaching out.

If you are seeing gaps in data:

Please go to Tools-> Options -> Market Data-> under Global Merge Policy, select "Merge adjusted/Merge back adjusted".

Apply the change, then go back to your chart, right click on your chart and select the option that says "Reload all historical data".

If this does not work, additionally :

Clear old historical and cache data by doing the following:

- Shut down NinjaTrader 8

- Go to the 'Documents/NinjaTrader 8/db' folder of your computer

- Delete the files inside the 'cache', 'day', 'minute', and 'tick' folders.

- Important: Do not remove any other files inside the NinjaTrader 8 Documents folder.

-Restart your PC

When you restart NinjaTrader 8, you may notice a slightly longer initial load time as all of your historical chart data is re-downloaded, but your overall performance should be better.

Please let us know if we can be of further assistance or if you continue to experience this behavior.