Why does connection never complete?

[timmbbo]

Hello there, why does a connection never complete?

When I attempt to connect, I get the yellow status, and it never changes. Using the same credentials, I can connect using my Rithmic Trader. Furthermore, I can connect using other instances of NT on other computers and other accounts. Yet, on this one, the connection just hangs in limbo and never changes. Furthermore,, my browser is active, so I know the network connection is valid.

Furthermore, I've done the ipconfig /flushdns command as administrator from the command prompt. Lastly, I've turned off the firewire. Yet, I never get out of yellow status

How to resolve? Thanks,

[NinjaTrader_DrewO]

Hello,

Thanks for posting.


I'd like to review your log and trace files for this item, which should not be posted publicly on the forum. You can send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

Please include a link to this forum thread and reference the following ticket number in the body of the email: 04177353 ATTN: Drew

[timmbbo]

Update: I was able to solve. I had to turn off some Windows Defender Firewall protection, create the connection, and then turn back on the firewall.