Trade Performance for Apex / Tradovate Not working Since July 2023

[gaz0001]

Trade Performance for Apex / Tradovate Not working Since July 2023

How can this fix take 6 months?

[NinjaTrader_Clayton]

Hello gaz0001,

Thank you for the message.

Please make sure you are using NinjaTrader 8.1.2.1. Go to the Control Center > Help > About.

If you are not using the version above, please follow the steps below to update and test again:

• Login into your NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Select "Download" in the "Most Recent Release" section
• Once the installation is downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

After completing the installation, you can log into the platform using the same username and password as your NinjaTrader Account Dashboard.

• Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.
• A visual walkthrough of the update process may be found here in our Help Center.

After updating, reopen NinjaTrader and place a test trade and see if the Trade Performance window is working as expected.


If the behavior continues, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[gaz0001]

@NinjaTrader_Clayton,

I have sent you what was requested.

Yes, i am using latest version. Problem has been here for last 3 software releases.

Heres the evidence.

I logged in today, first login, within 5 seconds of logging into a fresh platform, i trade 1 lot of CL for 1 tick.

In Trade Performance, it shows 6 Trades.

[NinjaTrader_Clayton]

Hello gaz0001,

Thank you for the message.

Please write in directly with your files and information so we may provide them to our development team to investigate this behavior further.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Thank you for your assistance.

[gaz0001]

Still no reply or fix for this

[NinjaTrader_Clayton]

Hello gaz0001,

Thank you for the message.

Our development team is still investigating the behavior of duplicated trades within the Trade Performance window and will be implementing a fix once it has been found.

• You may check the Release Notes any time a new version has been released to check if this behavior has been addressed.

Until then, you can reach out to your broker or evaluation provider and ask if they have any tools or features to track your trades.

Thank you for your patience.

[Rogue_Two]

This issue is still persisting for me on 8.1.3.1

[NinjaTrader_Clayton]

Hello Rogue_Two,

Thank you for the message.

Please use the following steps to rename the database file so NinjaTrader automatically creates a new one and then test if the behavior continues(This will remove all trade history for non-"NinjaTrader" connections):

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file

Reopen NinjaTrader and place some test trades once you are ready and see if the values are correct.


Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.