Chart rendering failed

[kaywai]

Hi,

I was doing some offline analysis (not connected to broker) and these errors, which seem related, popped up. Unfortunately I am unable to replicate it and I wasn't even aware when the error popped up during the session. I tried retracing the steps but couldn't reproduce the error.

Here are the errors:-

Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: The push and pop calls were unbalanced. '

A direct X error has occurred while rendering the chart: HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: The push and pop calls were unbalanced.

What do these errors mean?

Regards
Kay Wai

[NinjaTrader_Erick]

Hello kaywai,

Thank you for you post.

This is a NinjaScript based messages that generally can be caused by can be caused by improper code in OnRender().

In order for us to further diagnose, please send in your log and trace files so that we may look into what may be occurring.

You can do this from within NT8 by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[DavidHP]

This issue is discussed in this thread with no resolution.

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1231843-chart-rendering-failed-onrender-method-d2d-error