dashboard cash value not equal to platform cash value

[Ryuujin]

Hello, this morning (Australian Time) both cash values were still equal.. for some reason when the platform refreshed, the cash value in the platform changed and was lesser.. I am recording all my cumulative net profit and trade performance history in powerbi so I keep track of the cumulative value.. Can you help please? the dashboard value is the correct one. I am using the 8.0.28.0 version

[NinjaTrader_Manfred]

Hello Ryuujin,

Thank you very much for your post.

Could you send us your log & trace files? We could then take a closer look at any reported errors or issues that would explain this.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

Thank you in advance, I look forward to your email!

[Ryuujin]

Hi NinjaTrader_Manfred its showing this error. thank you.

[Ryuujin]

Hi NinjaTrader_Manfred, I sent an email to support with "attention to you" . Case #04166182, attached all the files you required.