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Occasionally I loose one side of the inside market on DOM (the ask)

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    Occasionally I loose one side of the inside market on DOM (the ask)

    I have data for just the inside markt (bid and ask and last) both on NINJA and ID (I use IB Gateway)
    Often times I'll notice I only have the bid on DOM.
    The 'cure' is to disconnect both IB and NINJA and reconnect NIJA first - and only later connect IB.
    Know issue?
    Running the latest release - 8.1.2.1 64-bit

    It only happens when both IB and NINJA data connections are active.
    Last edited by XXfea; 12-06-2023, 12:14 PM.

    #2
    Hello XXfea,

    Thanks for your notes.

    Please write in to platformsupport[at]ninjatrader[dot]com with a brief description of your inquiry and attach your log and trace files to the email by following the steps below.

    One of our Support technicians will be happy to assist you as soon as they are available.

    Follow the steps below to manually attach your log and trace files to your email.
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Brandon H.NinjaTrader Customer Service

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