New Ninjatrader on New Computer keep disconnecting

[simjs]

Greetings to you,

I recently purchased a new computer (Windows 11) and installed the most recent version of NinjaTrader after migrating the data and indicators from my previous computer to the new one.

My NinjaTrader keeps disconnecting from my IQFeed connection; it happens every few minutes, but the connection from IQFeed client to IQFeed server is very stable and did not disconnect at any point.

I would appreciate it if you could tell me what happened to the Ninjatrader.

I look forward to hearing from you.

Thank you.

[NinjaTrader_RyanS]

Hello,

Thank you for using NinjaTrader.

Please send us your log and trace files so we may investigate this matter further. You can do this by going to the Control Center > Help > Email Support window on your platform.

Be sure to include a link to this forum post in the body of the email. Do not uncheck the 'Log and trace files' option at the bottom of this window.

Thank you in advance. We look forward to assisting you further.

[simjs]

Hello Ryan,

I just sent you an email.

Thanks.

[simjs]

Hello there,

I just sent you a reply.

There is no indication that the disconnection is related to the network connection.

I am using the most recent version of both OS and NinjaTrader.

I also sent a video recording that was two minutes long in my most recent email.

I would want to bring to your attention the fact that I am also utilizing Sierra Chart on the same computer, and SC did not disconnect and reconnect every few minutes.

I look forward to hearing from you.

Best Regards,
Simjs

[QuantKey_Bruce]

Are you using IQFeed on more than one program or on more than one computer? It could be disonnecting you because you have more simultaneous connections going than they allow. For instance, if you were using it in SC and NT at the same time... they would keep disconnecting each other.