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Not all scripts run when logged in as user 1 but do run if logged in as user 2.

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    Not all scripts run when logged in as user 1 but do run if logged in as user 2.

    Using NT 8, I log in with my account not all scripts will run on a chart, normally missing any ribbon displays. If I log in on the same machine as a different user all of the scripts run correctly and all indicators show properly.

    I thought deleting NT completely would fix the problem. It did not, however, I'm not sure Ninja uninstalled completely. When I reinstalled NT, it seemed to remember some settings. I made sure C:\programs\Ninja Trade 8 was gone. I made sure C:\users\username\documents\Ninja Trader 8 and Ninja Trader Backup were gone.

    I don't understand how one user account will not display an indicator and another user account will. This is true across several computers.

    Any help? Sure would like to see all my indicators.

    #2
    Hello Bwtharp,

    Thank you very much for your post and welcome to the NinjaTrader forums!

    Is it possible the indicator requires the Order Flow+ Suite? If this is only enabled on one account but not the other, it would explain this difference.

    If you are uncertain whether this is enabled, please reach out to us directly via email. You can reach us at support (at) ninjatrader (dot) com.

    Please don't hesitate to let me know, should you have any further questions!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Order flow is not required. Both accounts subscript to Level 2 only. Level 2 is not needed for the charts. Here are examples:

      User 1 sees this:
      Click image for larger version

Name:	User1CaptureWithout.png
Views:	53
Size:	60.6 KB
ID:	1278978

      User 2 sees this:
      Click image for larger version

Name:	User2CaptureWithout.png
Views:	47
Size:	192.0 KB
ID:	1278979

      Both users are on the same computer, logged in as the same user; but the login on NinjaTrader is User1 and User2​

      Comment


        #4
        Hello Bwtharp,

        Thank you very much for your reply.

        I am not aware of an account setting or known error that would cause only one account to be missing this data.

        Could you send us your log & trace files? It's possible the different accounts might give us a further indication of what can cause this.

        You can send us these files by going to the Control Center -> Help -> Email Support

        Please select "Platform Technical Support" as the recipient and enter a brief note referring to this post.

        Thank you in advance, I look forward to your email!
        Manfred F.NinjaTrader Customer Service

        Comment


          #5
          I will do so..

          Comment

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