Bar spacing of primary data series not equidistant

[TraderJosh]

I have 3 tick charts added to one window. My primary data series is the 377 tick chart, then I have the 610 and 987 added. I need the bar spacing to align to my primary chart which is the 377. Instead, the bar spacing continually aligns to the highest tick chart, the 987. Sometimes this works on its own. Most of the time it behaves as described and I have no idea why. Please advise. Thank you.

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Bar spacing should follow the first data series (the lowest value).

Please right click within your chart and select "Properties".
In the Properties window enable "Equidistant bar spacing", as shown below:



Then right click on your chart and select "Reload all historical data".

You can also try opening a new chart.

If you continue to experience the same, please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!

[TraderJosh]

Hi Oxana

When I attempt to send the email, I receive the following error: