Currently we are aware of an issue causing some customers to be unable to connect to FXCM via NinjaTrader. FXCM is still investigating the cause of the issue, and is advising affected clients to trade and access their account via their own platform in the meantime.
The following error will display in the log tab of the control center when trying to connect:
The remote server returned an error: (520).'
Some users have also reported they now see an error indicating their account is not authorized to use with NinjaTrader. If you are seeing this error please reach out to FXCM to ensure your account is setup to use the NinjaTrader Platform, as well as is not setup as a hedging account.
Unfortunately we do not have a timeline from FXCM as to when this will be resolved at this time.
If you have any questions we recommend reaching out to FXCM for any information or solutions to accessing your account.
The following error will display in the log tab of the control center when trying to connect:
The remote server returned an error: (520).'
Some users have also reported they now see an error indicating their account is not authorized to use with NinjaTrader. If you are seeing this error please reach out to FXCM to ensure your account is setup to use the NinjaTrader Platform, as well as is not setup as a hedging account.
Unfortunately we do not have a timeline from FXCM as to when this will be resolved at this time.
If you have any questions we recommend reaching out to FXCM for any information or solutions to accessing your account.
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