Chart Frozen in Playback Feature

[KaijuGoji]

When I attempt to use the playback feature my chart does not move at all. The bars are completely stationary when they should be going up or down. I use the slider to change what day and time is displayed at the start, but once there nothing happens after hitting play. Changing the speed also does nothing, other than make the clock run faster but the bars on the chart are not affected.

[NinjaTrader_Oxana]

Hello KaijuGoji,
Thank you for your post

Please follow along with this video that goes over using the Market Replay data on the Playback connection:

• How to use the Playback Connection with Market Replay data

Some things to be aware of when using the Playback Connection:

• Make sure you have the same Instrument and Contract/Expiry selected in each Window as the Market Replay data that you downloaded
• Make sure you actually have market replay data downloaded for the specific Instrument, Contract, and Date that you are looking at
  • If you downloaded the 1st, 2nd, and then accidentally skipped the 3rd and then downloaded the 4th and 5th, it would look like it wasn't working on the 3rd for that instrument and contract specifically
  • Go to the Control Center > Tools > Historical Data > Click the + next to Market Replay > Click the + next to the Instrument and then Expiry/Contract > Make sure you have the date and specific time you are looking at downloaded
• Make sure you are not looking at a time the Instrument isn't traded, a Saturday, or a Holiday
• Make sure the Chart or Window has the correct Instrument and Expiry/Contract selected
• If looking at a Chart and SuperDOM and the SuperDOM is moving but the chart isn't, check the Trading Hours Template on the chart:
  • Right-click on the Chart > Data Series > Properties > Time frame > Trading hours > Set this to "Default 24x7" and click OK
  • Right-click on the Chart and select "Reload all historical data"
• If the chart is still not working:
  • Create a New Chart and make it a 1 Minute chart
  • Set the Trading Hours Template to "Default 24x7"
  • Make sure "Template" in the top right is set to <None>
  • Click OK to make this chart
    • Does it load in and move as expected?
    • If you open the Chart Trader panel, does it show the Ask and Bid values updating or just 0's
      • If the values are updating, this means there should be moving data
      • If the values show 0's there is no market data downloaded for that specific Instrument, Contract, and Time/Date

If you have any further questions, please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!