ES 12/23 historical data missing, again

[td_910]

5:15 to 6:15 GMT+1

[NinjaTrader_Clayton]

Hello td_910,

Thank you for the message.

Please right-click on the chart and select "Reload all historical data". Is the gap still there?

If the gap remains, please use the following steps to remove all of the old Historical Data from the platform and re-download the data new:

• Close NinjaTrader
• Go to the Documents folder > NinjaTrader 8 > db, this folder holds all of the historical data
  • Delete the following folders:
    • Tick
    • Minute
    • Day
    • Cache
      • Do NOT delete any other files or folders
  • After Deleting these folders, reopen NinjaTrader and it will make New ones automatically.

Reopen NinjaTrader and connect to data and wait for the charts to load in.


If there is still a gap in the chart, please take a screenshot of the chart window and then send that to our support team directly along with your log and trace files so we may investigate the Historical Data Servers futher.

• To send a screenshot with Windows 10 or newer I would recommend using the Windows Snipping Tool.
  • Click here for instructions
• Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save it as a jpeg file and send the file as an attachment.
  • Click here for detailed instruction

You may use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach the screenshot of your chart to this email
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[td_910]

reload hist. data didn't work, but delete all data in /db/cache worked
thanks

[td_910]

it's probably best to do that every day...