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Tick Index issue

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    Tick Index issue

    Hello,

    I have added TICK index on my ES chart but there is nothing there until the after the US close. I am subscribed to CME Top of the Book Level 1 Data and to Dow Jones & Key Indices Top of Book Level 1 Data.
    Do I need another subscription and if not why I get nothing in the TICK index window?

    Thank you in advance for your kind help!

    John

    #2
    Hello,
    Thank you for your post.

    If you've subscribed to Dow & Key Index Market data, you should be able to receive ^TICK (NYSE TICK Index) data. With the CME Market data subscription, you should be able to receive ES 12-23 data.

    Please make sure to restart NinjaTrader, get connected and open a new 1 minute ES 12-23 (or ^TICK) chart without templates or indicators.

    If you are still not getting data, please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Thank you!​
    Oxana R.NinjaTrader Customer Service

    Comment


      #3
      Thank you for your prompt reply. I will check it on Monday and let you know what happened.

      John

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