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Issues when logging into different brokerage.

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    Issues when logging into different brokerage.

    Hello I have Apex and TopStep. Was logged into TopStep and when I try logging into Apex the light just sits yellow. It has done this before, is there a fix to get logged in without issues when switch?

    #2
    Hello VanessaAccra,​

    Thank you for your post.

    Please follow the steps below to manually send your log and trace files so I may investigate this matter further.
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to an email to support [AT] ninjatrader [DOT] com
      • Please include 'ATTN Spencer' in the Subject line and a link to this forum post in the body of the email
    • Once complete, you can delete these compressed folders.
    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      It has been sent. I believe the log was sent as a link since it was large.

      Comment

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