Data missing when connected to Forex.com

[Lance El Camino]

I have historical data missing when connected to Forex.com from Feb 20 - Feb 24 2023. Why is this? In my Forex.com account it is there and their support claims it's on the NinjaTrader side so how can I get these days on my charts?

[NinjaTrader_Zachary]

Hello Lance El Camino,

Thank you for your inquiry and for your post.

Which specific instrument(s) do you experience this with?

Are you viewing Minute charts, Daily charts, or tick-based charts?

In the Control Center, if you go to Connections > configure and select the name of your exiting Forex.com connection on the lower left-hand side, do you see 'NinjaTrader historical data server' selected with a checkbox or not?

I look forward to your response.

[Lance El Camino]

Tick data downloading but minute based charts. Using replay on Historical for testing but it's not even in the database.Yes it's checked. Downloads everything else this year but those dates in Feb

[Lance El Camino]

EURUSD is the instrument

[NinjaTrader_Zachary]

Hello Lance El Camino,

Thank you for your response.

When I load 30 minute chart from February 10th to March 10th while connected to the Forex.com connection, I have the dates that you are reporting to not have.

If you go to Tools > Historical Data and specifically download those dates of data using the Download utility, do you continue to experience the same? (I'd suggest opening a new chart after downloading from the Historical Data window rather than looking on the existing chart)

I look forward to your response.

[Lance El Camino]

Yes it keeps producing same results when using the download utility

[Lance El Camino]

Notice the gap after downloading date range

[NinjaTrader_Zachary]

Hello Lance,

Thank you for your response.

With both Minute data and Tick data, I have data for those dates. Are you concurrently connected to any other sources of data? Additionally, it may be best to have you send us an email so that we can review your log and trace files for more details. You may do so by going to Help > Email Support in the platform. Please write a description of the behavior and include your log and trace files.

We look forward to assisting you with this further.

[Lance El Camino]

Opening a new chart worked!