Cancel Pending Order

[jfobel123]

How do I get rid of an order that's "cancel pending" on a live account? It's preventing me from running my EA.

[NinjaTrader_Oxana]

Hello jfobel123,
Thank you for your post.

CRITICAL - If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Trade Desk here:

• Email: orders[AT]ninjatrader[DOT]com

Then restart NinjaTrader platform.

If your broker has confirmed your order has been canceled and you restarted the NinjaTrader platform, but that order is still listed as "cancel pending", please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support) plus attach a screenshot of what you see, so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!