FXCM connection error

[OllieFeraher]

Its not a demo account. For some reason I cannot log in. Kind regards.

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!

[Trader_Kim]

Hi Oxana

I too am having this issue - have created a new connection and also sent the relevant files.

It would be good to see some updates here to see if we can get this resolved ?

Thanks

[NinjaTrader_Oxana]

Hello Trader_Kim,
Thank you for your post.

We have received word regarding an issue with FXCM connections in the NinjaTrader Desktop platform.
FXCM is still investigating this item on their end for a resolution as soon as possible.
We appreciate your patience.

[kimlenguyen27]

Hello.
I do have the same issue. Just want to know if we have any update about this. Any way to fix this error?
Thank you so much