Has the same thing happened to anyone else?
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NinjaTrader
Locked account by "Simulation" connection
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Locked account by "Simulation" connection
Yesterday, I mistakenly clicked on the "Simulation" connection tab instead of the "Simulated Data Feed" tab and then automatically a pop-up window appeared with the message "Simulation: Your account has been blocked, please contact support at 1 (312) 262-1250 (Login failed.) I contacted Ninjatrader support and they told me I needed to schedule a phone call with them. I honestly think this issue is a bug in the latest version of Ninjatrader 8 (8.1. 2.0).I had the "Multi-provider" option activated in Tools/Options.
Has the same thing happened to anyone else?Last edited by jcgutmon; 11-11-2023, 05:44 AM.Tags: None
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I nearly have the same problem. I normally reset my PC after market close on Fridays. I did so this time and i wasn't able to login anymore. I also have multi provider on and I'm using the the same version. What sucks is that, Its the weekend. No support! I must wait until Monday. I cannot fund, withdraw or see my balance sheet.. Primarily, I use this time to study but with this version, it is impossible, doesn't even load. NO playback, nothing. I purchased a lifetime license and i still cannot access even the most basic features. The icing on the cake is that i DID NOT receive an email or a call to make me aware that there was an issue.This is not responsible or professional. If my account was hacked or i committed a violation or some kind, a simple email could explain it all. Ninja, This is basic customer service. and yes I'm venting and upset.
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Hello davethedave,
Can you please follow the steps below to manually attach your log and trace files in an email, so I may investigate why NinjaTrader Desktop does not start for you.- Open the Windows File Explorer (hotkey = Windows key + E). Then navigate to the "Documents" > 'NinjaTrader 8' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments in an email to "platformsupport[at]ninjatrader[dot]com"
- Put 'Att Jason, 04135792' in the subject field of your email
- Once complete, you can delete these compressed folders
JasonNinjaTrader Customer Service
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Originally posted by NinjaTrader_Jason View PostHello davethedave,
Can you please follow the steps below to manually attach your log and trace files in an email, so I may investigate why NinjaTrader Desktop does not start for you.- Open the Windows File Explorer (hotkey = Windows key + E). Then navigate to the "Documents" > 'NinjaTrader 8' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments in an email to "platformsupport[at]ninjatrader[dot]com"
- Put 'Att Jason, 04135792' in the subject field of your email
- Once complete, you can delete these compressed folders
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