NT8 not loading

[EveKS]

Most days it takes between 3 and 6 attempts to login to my account. Yesterday it took 8 attempts. If I wait long enough I get a message saying the task cancelled itself, or an error occurred while sending the request. It's making me crazy.

There is no problem with my charting platform, my IBKR platform, or anything else I'm using, so the problem is not with my system.

I went through this earlier in the year, and was briefly able to login without a problem.

I'm using NT8 and Windows 10. Please advise.

[NinjaTrader_Manfred]

Hello EveKS,

Thank you very much for your post.

The most common reason for issues with Interactive Brokers accounts is an incorrect TWS or Gateway version.

At the time of this post, we suggest using version 10.23.2a, as newer versions can cause issues. You may find this supported version in our Connection Guide below:

https://support.ninjatrader.com/s/article/Connecting-to-Your-Interactive-Brokers-Account?language=en_US

If you still experience this issue using the supported version, please send me your log & trace files and I can best assist you further.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

Thank you in advance, I look forward to your reply!