Candles are ahead of time

[terribletrader]

Hey there, I have a 5 min chart of MNQ and for some weird reason the candles are shifted 5 mins ahead. I don't know what could have caused this. Any troubleshooting suggestions?

[NinjaTrader_Manfred]

Hello terribletrader,

Thank you very much for your post and welcome to the NinjaTrader forums!

NinjaTrader Desktop draws candles at the close. This means the 6:55 PM candle would include the data from 6:50:01 to 6:55:00, before closing and starting the 7:00 candle at 6:55:01 PM. Is it possible this would explain the discrepancy?

Please don't hesitate to let me know, should you have any further questions!

[terribletrader]

Thanks for the fast response. No its ahead still by 5 mins. I'm drawing the 17:55 candle at 17:52.

[NinjaTrader_Manfred]

Hello terribletrader,

Thank you very much for your reply!

Is it possible the PC's time is offset? This could cause an offset on the chart as well.

To check/synchronize your PC's time, please right-click the time in your notification bar and select "Adjust time/date"

You should then find a "Synchronize your clock" option therein. Does this resolve the issue?

After updating the time, please also right-click the chart and select "Reload all historical data", this ensures the displayed data is correct.

Please don't hesitate to let me know, should this not resolve the issue!

[terribletrader]

It's not my time because my other charts are aligned. It has to be something with this one chart. I'm confused as well.

[NinjaTrader_Manfred]

Hello terribletrader,

Thank you very much for your reply.

Could you send me your log & trace files? I'd like to take a look at whether the platform reports any errors or issues that would explain this behavior.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!