I broke it. :-/

[HopeaSay]

I wasn't trading, wasn't scripting, and I don't have any custom scripts on my NT8. I just binge-watch Jim Cagnini videos and sometimes trip along through the tutorials. On Friday, Windows updated .NET framework, and Saturday morning, NT8 launched with an error message about needing something compiled. I didn't get a screengrab of the error. I opened the NS editor and it was blank, but I compiled her anyway.

I got all these errors on common components of the platform.

I followed the instructions in the helpGuides for error code CS0234/0246 but it didn't resolve the problem. https://ninjatrader.com/support/help...tml?cs0234.htm

I also attempted to repair the installation in the control panel, but that also did not resolve the problem.

CS0103 would seem to indicate that the common scripts have been edited, but I didn't edit them. I opened one of them in the screenshot to show the line containing the "typo". I don't know what the typo is, or if there is something else missing, (or how it went missing) and I don't know if .NET framework update broke NT8. But how do I fix this?

TIA!

[NinjaTrader_DrewO]

Hello,

Could you also provide a screenshot of your references as they're currently set? You can find these by right-clicking inside the editor and selecting "References."

[HopeaSay]

Thanks for responding. Here it is! Incidentally, the error message did not recur when I relaunched NT, but the errors are still in there.

[NinjaTrader_DrewO]

HopeaSay,

Thanks for responding with that information. It looks like all the default references are intact, which makes me suspect there may be some installation issues at hand. I'd like to review your log and trace files for this item, which should not be posted publicly on the forum. You can send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

Please reference the following ticket number in the body of the email: ATTN: Drew

[HopeaSay]

I don't know if it got sent or not. There seems to also be a connection problem with the platform.
Should there be a confirmation message that it was sent?
I attempted it a couple of times, but I don't want to spam your upload.

[HopeaSay]

I don't think it got sent. This is what the last entry on the log says:

2023-11-05 14:38:17:003|3|4|There was a problem subscribing to market depth for MNQ DEC23: 'Symbol is inaccessible'
2023-11-05 15:54:31:421|0|4|There was an error sending a mail message: An error occurred while attempting to establish an SSL or TLS connection. The server's SSL certificate could not be validated for the following reasons: • The server certificate has the following errors: • The revocation function was unable to check revocation for the certificate. The remote certificate is invalid according to the validation procedure.
2023-11-05 15:56:20:952|0|4|There was an error sending a mail message: An error occurred while attempting to establish an SSL or TLS connection. The server's SSL certificate could not be validated for the following reasons: • The server certificate has the following errors: • The revocation function was unable to check revocation for the certificate. The remote certificate is invalid according to the validation procedure.

[HopeaSay]

HopeaSay,

Thanks for responding with that information. It looks like all the default references are intact, which makes me suspect there may be some installation issues at hand. I'd like to review your log and trace files for this item, which should not be posted publicly on the forum. You can send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

Please reference the following ticket number in the body of the email: ATTN: Drew

NinjaTrader still will not let me send the message. :-/

[NinjaTrader_DrewO]

Hello,

We don't appear to have received the message at this point. As a workaround, you can manually send the diagnostic files. You will find these files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20231105.XXXXX.txt'. There will likely be multiple files for each day.

[HopeaSay]

emailed the folders and was assigned Case: #04134886. Troubleshooting got interrupted by a hectic week. I was reminded to get back on it when I encountered the same "Uncompiled" error when I launched the Strategy Builder this morning. I emailed the trace and log files, and put Attn: Drew in the subject line, but it got assigned to a different support person.

[HopeaSay]

Hi I'm just wondering if it's possible for someone in Platform Support to pick up my Case: #04134886 where we left off this evening in email with Clayton G.? I had too hectic of a week to follow up on sending the trace and log files for Drew until today, but I did that this morning and got assigned a different person. I emailed the trace and log files and a link to this thread, but I had to repeat all of the above steps again today, and now I think he is off for the weekend. He had me rename the bin, bin.OLD again and repair the installation again, and then said, "Have a great weekend" and I think he was gone lol.

I don't know if it will automatically get picked up by somebody else or not.

Somebody had emailed me that she only works Mon-Wed and could call me, but those are my busiest days, and I couldn't even set aside a decent continuous block of time for it.

It's just really hard for me to commit to troubleshooting this during the week, and Fri-Sun are my best chances to do it, but I think I am stuck in a support loop—doing the same thing over and over again and only getting the same result. The error messages are still the same, repairing the installation did not resolve any of them. I'd really like to move past this point in troubleshooting this weekend if it's possible, so I can use the Strategy Builder.

Thanks!