ERROR - Positions opened involuntarily

[pjota]

Hello,

Ive been trading with ninjatrader in a apex exam. Today, after the price hit the stop of a position, new orders were opened automatically and it costed me six stops in a row. Even after clicking on the CLOSE button to close the positions, new orders were automatically opened. I hadn't any orders on the chart, It was totaly automatic.

Anyone can help me? Unfortunately those six stops took all the good results on the exam an now its in negative numbers.

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk (Apex) immediately to confirm and manage your live orders and positions.

Please also be aware of the Apex/Rithimic outage today. Apex and Rithmic teams are looking into it.
If you have any further questions on that, please reach out to Apex directly.

For assistance with the NinjaTrader platform, please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), plus attach a screenshot of what you see, so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!

[pjota]

Thank you Oxana for your answer. Im getting in touch with Apex support.