Cannot login using Google ID

[rayko]

Hello Support,

I've have been logging using my google account successfully all morning.

I'm trying to login in now, in the afternoon, and the Ninjatrader login screen validates me, but then never closes or starts the new animation.

The login screen just sits there waiting and never closes.

Can you please fix the Google validation of the Ninjatrader server to allow my desktop application to start.

Thank you.

[NinjaTrader_Zachary]

Hello rayko,

Thank you for your post and for using NinjaTrader.

So that we can investigate this further, can you please send us an email at support(at)ninjatrader(dot)com with a description of the behavior. Please also include the log and trace files as manual attachments. To do this:

• On your PC, open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right-click on the 'log' folder and select Send To> Compressed (zipped) Folder.
• Right-click on the 'trace' folder and select Send To> Compressed (zipped) Folder.
• Send both of the compressed folders as attachments to your email within your email client.

We look forward to assisting you with this.

[rayko]

Hello Zachary,

I've sent email Subject: Attention: NinjaTrader_Zachary Cannot Login using Google ID

Please let me know.
Thank you

[Jhnmarz]

I am also having an issue with this similar thing.
I have been able to sign in for the last week. (New account)
Tonight, I "Sign in with Google" the pop up for the google account come up and I select.
It then just goes right back to the log in screen.

I can log in on the web app but not the desktop app.

[rayko]

Hello Zachary,

Whatever you folks did to your validation server worked.

It logged me into my Ninjatrader desktop this morning.

[NinjaTrader_Zachary]

Hello Jhnmarz,

Thank you for your post.

If you are continuing to experience an issue getting logged into the Desktop application, please send us an email at support(at)ninjatrader(dot)com so that someone on our team may investigate with you.

[pibeaudoin]

Hi

Same issue here today.
I "Sign in with Google" the pop up for the google account come up and I select.
It then just goes right back to the log in screen.

I can log in on the web app but not the desktop app.

What can I do?

Thanks

[NinjaTrader_Zachary]

Hello,

Thank you for your request and for using NinjaTrader!

We are currently investigating some reports that users are having trouble getting signed in to the Desktop platform using Google sign-in. We hope to have this resolved soon. If you'd like to get into the platform immediately, you can go through the process of disabling Google Sign-in and creating a dedicated username instead. You can view that process by clicking here.

Thanks for letting us know!

[NinjaTrader_Zachary]

Hello everyone,

Just wanted to provide an update on the status of this issue.

We have found and resolved the problem. Please shut down and restart NinjaTrader if you have been experiencing this behavior with your Google sign-in and you should now be able to open the platform/connect.

Thanks so much for your patience while we worked on that issue.

[pibeaudoin]

Thank you very much.
I finally created a user outside of google, to avoid this problem.
Best,