Market Replay Data Not Downloading

[psychic7trader]

Hello.

I was able to download market replay data before, but for the last week or so, I haven't been able to. I'm trying to download market replay data for MES, but after I download it, it doesn't show up under Market replay data.

Please help me fix this.

[NinjaTrader_Jason]

Hello psychic7trader,

Can you please tell me what expiry month you have selected for the MES and for what date you try to download Market Replay data.

Please be aware that there is only Market Replay data available to download for the last 90 days.

[psychic7trader]

Market replay data for MES December, for 10/16-10/20 of this year.

[NinjaTrader_Jason]

When I test this on my end, it downloads the Market Replay data successful. Do you experience an error message? If so, please tell me what the error states.

Does it make a difference if you restart the NinjaTrader Desktop platform?

[psychic7trader]

There is no error message. It goes through fine. Says downloading. Finishes. Refreshes. But when I look, the data is not there. Restarting the ninjatrader platform doesn't help, and neither does restarting the computer.

[NinjaTrader_Jason]

Please make sure to check under 'Market Replay' and not under 'Historical' as per the Loaded section of the Historical Data window.

If the issue remains, please send me an email from within NinjaTrader Desktop as per the instructions below, so I can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04113027" in the "Subject" field
• Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
• Make sure "Log and trace files" is enabled
• Click Send