Tick Replay missing data

[IanS00]

Hi, when I load a chart (RTY 12-23, 1 Minute) with Tick Replay enabled, it shows a gap between 09:52 and 10:14. This indicates to me that no trades occurred. However if I disable Tick Replay, it shows regular candles during those times.

[NinjaTrader_Clayton]

Hello IanS00,

Thank you for the message.

When I create a new chart with a normal data series and a Tick Replay enabled data series, the two look the same on my platform:

• 

Please use the following steps to remove all of the old Historical Data from the platform and re-download the data new:

• Close NinjaTrader
• Go to the Documents folder > NinjaTrader 8 > db, this folder holds all of the historical data
  • Delete the following folders:
    • Tick
    • Minute
    • Day
    • Cache
      • Do NOT delete any other files or folders
  • After Deleting these folders, reopen NinjaTrader and it will make New ones automatically.

Now, reopen NinjaTrader, connect to data, and wait for it to re-download and load in the charts.


If there is still a gap after the steps above, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Attach any screenshots that could help demonstrate the behavior
• Within the Body: copy and paste the URL for this forum page.
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.